Job description

Are you an experienced Parts Advisor that looks to be a part of an inclusive and supportive team to continue mastering your skills within our Dueck Auto Group Dealerships? We want to talk to you!

Position Summary

The Parts Advisor is a professional and customer-orientated individual with excellent communication skills, as well as extensive automotive parts knowledge. The main responsibilities include assisting customers and technicians with their parts inquiries and needs. Reporting directly to the Department Manager, the Parts Advisor works across all departments to ensure organization, efficiency and customer satisfaction in the Parts Department.

Key Responsibilities:

• Manage the parts inventory stock
• Source and place accurate parts orders for customers, technicians and stock
• Monitor the status of orders to ensure timely delivery of parts and communicate with various departments accordingly
• Provide exceptional service to customers, both over the phone and in person, by answering inquiries and clearly explaining parts, accessories and current specials available
• Maintain detailed records of delivery pick-ups
• Receive payments from customers (cash and credit/debit)

Cultural Skills & Requirements

• Excellent communication, interpersonal, and organizational skills
• Exceptional customer service skills
• Ability to prioritize and maintain professionalism during high-volume periods
• Self-driven to work independently with the ability to work effectively and collaboratively in a team environment

Technical Skills & Requirements

• Minimum 3 years of experience in an automotive parts advisor position
• Accessories and tires experience is an asset
• General Motors (GM) experience is an asset
• Experience with Collision Link is an asset
• Post-secondary training is an asset
• Commitment to continuous learning to update product knowledge and industry trends

Logistical Requirements

This is a full-time position available at Dueck Richmond, Monday to Friday from 8:30 AM to 5:00 PM.

Who we are

Dueck Auto Group is one of Canada's largest automotive dealerships with four locations in the Greater Vancouver Area - Dueck on Marine, Dueck Downtown, Dueck Isuzu, and Dueck Richmond.

Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community.

Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We welcome you to join our dynamic and innovative team.

Why work for us

• Inclusive and supportive company culture and safe work environment
• Highly competitive compensation plans based on experience and performance
• Extended Health and Dental Plan benefits
• Educational Assistance Program for continuous training & professional development with advancement opportunities
• Opportunities to give back to the community by participating in charitable events

Join our Team

We encourage all qualified candidates to apply by submitting a resume. We thank you in advance for your application. Only those considered for the position will be contacted for an interview.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance

Schedule:

• 8 hour shift