Job description
Dueck Auto Group is one of Canada's largest automotive dealerships with four locations in the Greater Vancouver Area - Dueck on Marine, Dueck Downtown, Dueck Richmond, Dueck ISUZU
Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community.
Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer extended health and dental benefits to our employees. We welcome you to join our dynamic and innovative team.
Position Summary
The Sales Manager is a professional, customer-orientated, and highly-motivated individual responsible for leading the Sales Department to exceed its goals. The main responsibilities include planning, organizing and controlling department activities in order to meet sales quotas and objectives. The Sales Manager will provide training, mentorship and development to the Sales Team and will reinforce policies and operating procedures as needed. Reporting directly to the General Manager, the Sales Manager works closely with all areas of the business to ensure customer satisfaction, operational efficiency and goal achievement of the Sales Department.
Key Responsibilities
- Support the Sales Department in meeting its sales quotas and reinforce profit objectives on a daily, monthly and annual basis
- Assist General Sales Manager in forecasting including vehicle inventory, gross objectives, expenses and employees
- Interview, hire, train, develop, and motivate the Sales Department team
- Organize and conduct Sales Department meetings and updates as needed
- Manage and develop team through regular feedback and quarterly/annual performance reviews
- Participate in all product training in order to maintain a high level of product knowledge
- Ensure each salesperson follows all dealership processes and procedures to guarantee customer satisfaction and retention thereby creating an excellent Customer Satisfaction Index rating on the sales, delivery and follow up
- Handle elevated customer issues or complaints until resolution
- Identify and implement strategic opportunities for improvement in department processes
Cultural Skills & Requirements
- Proven ability to manage and lead a team
- Excellent communication, interpersonal, and organizational skills
- Exceptional customer service skills
- Advanced decision-making and problem-solving abilities
- Ability to maintain composure and professionalism in demanding circumstances
- Strong ability to create a collaborative, team-orientated work environment
- Technical Skills & Requirements
- Minimum 3 years of experience in a Sales Manager role in the automotive industry
- Automotive sales knowledge and experience is required
- Post-secondary training is an asset
- Valid VSA license
- Valid BC driver's license
- Strong proficiency in all Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Commitment to continuous learning to update industry knowledge
Why work for us
- Highly competitive compensation plans based on experience and performance
- Extended Health and Dental Plan benefits
- Educational Assistance Program for continuous training & professional development with advancement opportunities
- Career advancement opportunities
- Opportunities to give back to the community by participating in charitable events
Logistical Requirements
This is a full-time position that may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business. We are looking at expanding our current Sales and Management teams at each location.
Join our Team
There is no time like the present—we encourage all qualified candidates to apply by submitting resumes. We thank you in advance for your application. Only those considered for the position will be contacted for an interview.