Job Description – Dispatcher – Logistics

We at JDass Corp, the philosophy centres on integrity, accountability, respect and customer satisfaction. This family-owned business was founded on a dream of building a better life.

We are seeking a motivated and self efficient Dispatcher who will report to the Dass Logistics Manager. In this position, your responsibilities would include the dispatching of deliveries assigned and taking on the role of providing and collecting necessary documents from drivers.

What you offer us:

· Dispatch all drivers and assigning all route related equipment and supplies daily

· Taking all customer pick-up request calls and accordingly dispatch all calls in the most cost-effective manner possible ensuring applicable collection times are met or exceeded

· Ensuring compliance with all loads and delivered and ensuring all protocols and processes are followed by all drivers

· Complete all assigned administrative duties and responsibilities in a timely manner and act as a back-up route representative as required

· Responsible for the care and maintenance of driver communication equipment

· Ensure that all drivers maintain daily schedules and take immediate remedial action to reduce and/or eliminate any delays

· Verify the general cleanness of the vehicles

· Control access to building at rear entrance and complete all associated documentation

· Responsible for shipping all internal and external company documents to corporate offices, vendors and clients

· Complete inbound call tracking logs inclusive of full stat tracking process

· Collect all driver paperwork and submit to supervisors/manager for review and approval

· Responsible for reporting any health and safety hazards and work in compliance with established safe working practices

· Report any defects in equipment of work area to immediate supervisor in a timely manner

· Liaise with couriers and ops managers regarding updated schedules/pickup requirements

· Perform delivery investigations as required

· Manage and track stat schedules and route orders

· Work with senior logistics coordinators to ensure accuracy of routes, and service levels are met

What we offer you:

· Growth! We promote our sales team from within

· A stable and essential industry to build your business

· Continuing education with truck dispatch academies

· Supportive and team-centered work environment

· Fast growing logistics company with opportunity for career growth

· Laid-back dress code and an enjoyable work atmosphere

Qualifications:

· Secondary school or equivalent

· Valid driver's license with a clean abstract with a clear understanding of routes and geography

· 3-5 years related experience – manual dispatching

· Must have experience dispatching with employee drivers

· Proficient with excel and answering emails

· Ability to multi-task and work effectively in a high paced environment with little or no supervision

· Ability to diffuse difficult situations with clients and drivers

· Ability to make difficult decisions with little or no forewarning without immediate availability to supervisors

· Good interpersonal skills

· Effective, clear and concise communicator who follows up on issued instructions

· Ability to work with internal departments and pressures to deliver superior service levels

Job type: Full-time