How We Operate

1. Our team spans across North America, collaborating seamlessly through tools like Slack, Notion, Figma, Meets, and email.
2. In this role, you'll lead projects from inception to fruition within a culture of autonomy and innovation. Being part of our early team means you'll have a significant impact on both our product development and team dynamics, shaping our future together.
3. As one of our early team members, you'll be pivotal in making foundational decisions crucial to our company's success. Your insights will influence how we engage with providers and support thousands of ABA therapists.

Requirements

About You

1. You're deeply passionate about our mission to democratize autism care.
2. You bring hands-on industry expertise in ABA therapy.
3. You possess knowledge or a keen interest in the ABA payor landscape.
4. Known for your composure under pressure, your team relies on your steady presence during challenging times.
5. Your background in CX support equips you with empathy for providers and the ability to implement effective client problem-solving strategies.
6. You thrive in dynamic tech environments, finding energy in ambiguity and fast-paced settings.
7. Your strength lies in analytical and creative problem-solving, tackling challenges head-on and devising tailored solutions.
8. You excel in process improvement project management, driven by data and results.
9. You embrace ambiguity, seizing opportunities to tackle unfamiliar challenges, drive outcomes, and shape strategic initiatives.

What You'll Do Day-to-Day

1. Optimizing Payer Activation and Maintenance Processes

• Lead onboarding support and oversee provider activation initiatives.
• Project-manage provider launches, ensuring swift progress towards deployment.
• Become an expert, addressing all customer inquiries and resolving concerns.
• Supervise critical CX operations, including training, knowledge base management, self-service platforms, tooling, scheduling, and reporting.
• Collaborate with the team to enhance cross-functional processes and toolsets.

Benefits

1. Competitive annual salary ranging from $90,000 to $130,000 USD
2. Stock options to share in the company's success
3. Comprehensive health, dental, and vision insurance plans
4. Flexible remote work options with a focus on work-life balance
5. Professional development opportunities and budget for courses, conferences, and workshops
6. Company-sponsored team-building activities and events
7. Opportunity to shape the future of autism care and make a meaningful impact on the community