Sales Centre Agent, Sales Centre

About Us:
Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”. The Opportunity
If you love travel and enjoy helping people, we are looking for enthusiastic Sales Centre Agents to join our team. If you are looking to grow your career in travel, customer service or sales, this role offers opportunities to develop your skills and explore a variety of career paths within Sunwing Vacations Group.
This is a permanent, full-time position where you will help our customers book their dream vacations and plan their travel. As one of the first points of contact in our customer experience, you will play an important role in creating positive and memorable interactions with our customers.
We are open to candidates based in Toronto or Laval (QC). Schedule & Working Conditions
Position: Permanent, full-time.
Hours: 35 hours per week during the low season and up to 40 hours per week from December to March, with the possibility of overtime based on business needs.
Shifts: Variable and rotating schedules based on business needs, including mornings, evenings and weekends.
Hours of operation:
Monday to Friday: 8:00 a.m. to midnight
Saturday and Sunday: 9:00 a.m. to 6:00 p.m.
Work location: Remote, with occasional attendance at our Etobicoke (YYZ) or Laval (YUL) office as required by the business. Your Responsibilities
• Respond efficiently and accurately to calls from travel partners and direct customers.
• Understand customers' needs, recommend appropriate products and complete bookings.
• Deliver an exceptional customer experience with every interaction.
• Provide clear and professional information while demonstrating active listening and patience.
• Share customer feedback, trends and suggestions to help continuously improve the customer experience.
• Learn and effectively use the various systems and tools required to process customer requests.
• Collaborate with colleagues to resolve complex situations and customer concerns.
• Develop strong knowledge of our products and services to confidently answer customer questions. About You
• You are passionate about delivering an exceptional customer experience.
• You have strong customer service and sales skills.
• You are friendly, approachable, reliable and positive.
• You demonstrate empathy and enjoy helping people find solutions.
• You are comfortable communicating with customers over the phone and providing information in a clear, professional and courteous manner.
• You are organized, detail-oriented and able to manage multiple requests effectively.
• You are comfortable using various computer tools and software.
• You enjoy learning new systems and processes. Your Profile
• Strong English communication skills, both spoken and written.
• Legally authorized to work in Canada (valid visa and work documents, where applicable).
• Available to work a flexible schedule, including evenings and weekends.
• Able to work effectively in a remote environment.
• Available to attend the office when required.
• At least one year of customer service or sales experience is considered an asset.
• Previous call center experience is considered an asset.
• Good knowledge of computer tools, including MS Office, Google Workspace and Outlook.
• Ability to learn and use different computer systems.
• Available to complete 8 weeks of mandatory, paid, full-time training, Monday to Friday from 9:00 a.m. to 5:00 p.m. Attendance is required for the entire duration of training, and punctuality and reliability are essential.
• Able to pick up company-provided computer equipment from our Etobicoke (YYZ) or Laval (YUL) office.
• Access to a high-speed internet connection with a direct connection to a modem and a quiet workspace at home.
TICO / OPC Certification
• TICO (Ontario) or OPC (Quebec) certification is considered an asset.
If you do not currently hold this certification, you may be required to obtain it as part of your employment.
• Fees are associated with the examination and certification. The company will cover the cost of the first examination attempt; any subsequent attempts will be the responsibility of the employee. Our Benefits
• Remote work opportunities and career advancement opportunities.
• A people-first environment where every day is different.
• Paid training and company-provided computer equipment.
• The opportunity to work with a dynamic team passionate about travel.
• Opportunities to contribute to our social responsibility initiatives.
• Professional development through meaningful and rewarding work.
• The opportunity to make a difference in our customers' travel experiences.
• Discover our culture by visiting @sunwinglife. We thank all who apply however only those who meet the qualifications will be contacted. Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]