Client Services Technologist

The City of Edmonton's Fleet and Facility Services team is seeking a Client Services Technologist to serve as the primary link and project coordinator for maintenance and technical programs across City-owned and leased facilities. Reporting to the Supervisor of Client Services, this role collaborates with maintenance planners and facility user groups to set priorities, align schedules, and meet service standards.

Responsibilities include:

• Evaluating demand work
• Monitoring preventative maintenance
• Providing cost and KPI reports
• Addressing operational inquiries to optimize service delivery and budgets

Working independently with minimal supervision, you will balance safety, costs, timelines, and stakeholder needs.

What will you do?

• Serve as the primary contact between Facility Maintenance Services (FMS) and operational client groups
• Review and evaluate demand work for facility modifications, prioritizing tasks in consultation with operational partners and supervisors
• Collaborate with planners to review planned maintenance schedules, identify gaps, and optimize preventative maintenance
• Analyze maintenance activity, costs, and performance data within SAP, generating detailed financial and KPI reports for leadership and client groups
• Investigate and respond to facility maintenance concerns and operational inquiries, negotiating solutions to resolve issues effectively
• Support maintenance work and align with service level agreements
• Analyze SAP reports of activities, cost, and performance for review by the supervisor, highlighting anomalies for FMS leadership
• Identify trends and improvements to recommend operational improvements for service delivery
• Participate and report on significant maintenance activities that may impact FMS operations and budget
• Consult with client departments to establish the priority of maintenance/technical activities and projects in relation to their operation
• Provide feedback from clients to FMS on improvement of service delivery and customer satisfaction