Director, Operations

Job Description:

Director, Operations

Location: Any branch location, PEI

At Provincial Credit Union, we believe banking is about more than money – it's about people. We're proud to be a people-first organization and to be recognized as one of Canada's Top 100 Employers for 2026. Strong relationships are at the heart of what we do, whether we're supporting our members, contributing to our communities, or working together as a team.

The Director, Operations provides strategic and operational leadership for PCU's Core Banking, Lending Administration, and Deposit & Account Administration functions. This role is responsible for ensuring effective, consistent and sustainable operations through strong leadership, sound controls, process improvement and the effective use of technology. Working closely with the Chief Operating Officer, management team and cross-functional departments, the Director translates organizational priorities into operational plans, leads key initiatives and strengthens processes, systems and service delivery. The role also provides leadership and development to departmental managers, supporting accountability, collaboration and continuous improvement across PCU.

What You'll Do

• Provide strategic direction and operational oversight for Core Banking, Lending Administration, and Deposit & Account Administration, ensuring alignment with PCU's strategic priorities.
• Lead operational planning, process improvement and standardization initiatives to improve efficiency, strengthen controls and enhance the member and employee experience.
• Ensure banking operations are accurate, consistent, reliable and compliant with established policies, procedures, risk requirements and service expectations.
• Oversee core banking systems and related operational platforms, ensuring business needs are considered in technology initiatives, system implementations and operational changes.
• Lead cross-functional projects and organizational initiatives, including the effective planning, communication and implementation of changes affecting banking operations.
• Monitor operational performance, service levels, risks, capacity and resource requirements, identifying issues and implementing sustainable solutions.
• Build and maintain effective relationships with internal partners, third-party providers and industry stakeholders to support reliable and effective banking operations.
• Lead, coach and develop departmental managers, establishing clear expectations, accountabilities and performance objectives while supporting leadership development and succession planning.
• Foster a collaborative culture of accountability and continuous improvement, encouraging employees to identify opportunities, simplify processes and contribute practical solutions.
• Provide recommendations to the Chief Operating Officer and Management Team on operational priorities, systems, processes, resources and opportunities for improvement.

What You Bring

Education & Experience

• A bachelor's degree in business, commerce or a related discipline, combined with at least 10 years of progressively responsible management or leadership experience; or an equivalent combination of education, training and relevant experience within the financial services industry.
• Significant experience in banking or credit union operations, administration or related financial services functions.
• Demonstrated experience leading managers and multiple functional areas, including performance management and employee development.
• Experience leading cross-functional projects, system implementations, process improvement initiatives and organizational change.
• Experience developing and maintaining operational processes, policies, procedures and controls.
• Experience managing relationships with third-party providers and strategic partners.

Skills & Competencies

• Strong knowledge of banking operations, operational risk, controls and the systems and processes supporting a financial services organization.
• Strategic thinking and the ability to translate organizational priorities into actionable plans and measurable outcomes.
• Strong analytical, critical-thinking and decision-making skills, including the ability to identify root causes and develop practical, sustainable solutions.
• Understanding of banking technology and the ability to assess business requirements related to core banking systems and other operational platforms.
• A member-focused approach and the ability to balance service expectations with operational efficiency, risk management and regulatory requirements.
• The ability to balance strategic priorities with day-to-day operational needs in a changing environment.

Why You'll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That's why we offer:

• A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance: Three weeks' vacation, plus four personal days, and two volunteer days each year.
• Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary Range: $134,338 – $158,045.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: November 8th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we're committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

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