Reporting to the Executive Director, Salsa in Toronto Festival, and working alongside senior members of the IT Team, the successful candidate will support and join a dedicated team of special event professionals to help produce and execute the Salsa in Toronto Festival. In this role, the candidate will provide IT support for the event. The individual will gain direct hands-on experience in a positive and encouraging workplace and will acquire valuable career-related experience in STEM and ICT.

This is an 8 week term position ending no later than August 30 th , 2024.

TASKS AND RESPONSIBILITIES

• Responsible to providing technical support to users
• Daily monitoring of the IT Inbox and provide quick responses to user issues and escalate issues as needed.
• Responsible for configuring hardware and software, the set up of printers or routers, and repair equipment
• Provide front and back end technical support and solutions for digital assets
• Prepare computers for new users in accordance to job specifications, specific software and access on network domain.
• Ensure IT procedures, workflowand documentation related to processes and platform operationsare followed
• Maintain, grant, remove access to MS Office 365, and ongoing updates to groups/distribution lists in 365 and Domain Controller, including security access to network files/folders.
• Maintain licenses and upgrade software when needed
• Other duties and ad-hoc projects as needed

Required Skills

• Experience withMicrosoft Office Platforms, specificallyOffice 365.
• Strong technical skills with Windows server OS
• Basic knowledge of VMWare, Proxmox and of backup service Veeam is an asset
• Knowledge of networking, TCP/IP, DNS, DHCP, VPN, Wi-Fi
• Ability to quickly assess and troubleshoot problems
• Excellent interpersonal and communication skills, both verbal and written
• Strong organizational skills, accuracy, and attention to detail and keen problem solver
• Ability to multitask, prioritize, work well under pressure, and meet strict deadlines in a fast-paced environment
• Must be a confident, resourceful, dedicated andindividual
• Fluent in the Spanish/Italian language would be a distinct advantage

Qualifications

• Bachelor'sdegreeinComputerScience,Information Technologyor related field
• Minimum 1-2 years working experience in IT industryor customer service support role
• Be between 15 and 30 years of age at the start of the employment
• Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act2. Please note: Student or work visa status do not qualify.
• Have a valid Social Insurance Number at the start of employment. Be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations

HOW TO APPLY

Interested applicants are invited to send a cover letter and resume to: [email protected]

Canadian Salsa Festivals Project

901 Lawrence Ave W. Level 2

Toronto, ON M6A 1C3

*No phone calls please. Only those selected for an interview will be contacted. We are committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities.

#J-18808-Ljbffr