Customer Service Representative

Ansell Canada inc.

Cowansville, QC

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Posté aujourd'hui

Détails de l'emploi :

Temps plein

Niveau d`entrée

Manage the end-to-end order lifecycle for an assigned customer portfolio.
Build strong customer relationships through proactive communication and exceptional service.
Resolve customer issues by identifying root causes, coordinating solutions, and ensuring timely follow-up.
Partner with Sales to deliver outstanding customer experience across the region.
Collaborate with cross-functional teams.
Provide product expertise and recommend solutions that meet customers' safety and protection needs.

Experience with Oracle, Salesforce, or other CRM systems preferred.
Proficient in Microsoft Office.
Bilingual (French and English) verbal and written. To fulfill the responsibilities of this role, the successful candidate must be able to communicate in both French and English. The position requires ongoing interaction with colleagues, leaders, and business partners located outside Quebec, particularly in other Canadian provinces and the United States, where English is necessary for effective collaboration and business operations.
Customer-focused with strong relationship-building abilities.
Strong problem-solving and analytical skills.
Effective at managing customer expectations and delivering results.
Professional, resilient, and skilled at handling challenging customer interactions.
Strong communication, collaboration, and conflict-resolution skills.

#Customer Service carrières

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Foire aux questions

Where is this Customer Service Representative role located?

This position is based in Cowansville, QC.

What type of employment is this job?

This is a full-time position.

What languages should I be able to communicate in for this role?

The role requires bilingual communication in French and English, including verbal and written abilities.

What software or systems should a candidate be familiar with?

Experience with Oracle, Salesforce, or other CRM systems is preferred, and proficiency in Microsoft Office is expected.

What are the main responsibilities of the role?

Manage the end-to-end order lifecycle for an assigned customer portfolio, build relationships through proactive communication, resolve issues, and collaborate with Sales and cross-functional teams to deliver excellent customer experience.

What qualifications or skills are emphasized for this role?

Strong customer focus, relationship-building, problem-solving and analytical skills, and effective communication, collaboration, and conflict-resolution abilities are emphasized.

Is there information about salary in the job posting?

Salary details are listed as $0.00–$0.00 per hour, and no additional pay information is provided in the description.