Account Manager

Reporting to the Customer Service Supervisor, your mission will be to manage the customer accounts assigned to you, enter and modify orders, respond to customer inquiries, and perform internal follow-ups on the order book and deliveries.

Your role will be to ensure excellent service standards, respond efficiently to customer requests, and maintain a high level of customer satisfaction.

Requirements

The candidate must hold a relevant diploma and have a minimum of 3 years of experience in customer logistics.

Profile sought

• Bilingual, with the ability to communicate fluently with both French- and English-speaking customers
• Strong commitment to the satisfaction of internal and external customers
• Good knowledge of enterprise management software (SAP is an asset) and Microsoft Office Suite