Are you passionate about making a positive impact through innovation? Join a company dedicated to driving positive change through innovative water and industrial technologies. If you thrive in a dynamic, collaborative environment and want to be part of a supportive team driving meaningful change, we want to hear from you!

We're currently seeking a Customer Service Representative to support our sales operations and work closely with our sales team. In this essential role, you'll help ensure a seamless customer experience and contribute to our mission-driven growth.

As a Customer Service Representative, you will:

• Respond to customer inquiries via phone, email, or chat with professionalism and empathy
• Troubleshoot order or service issues, escalating to technical teams when needed
• Assist the sales team with quoting, order processing, and tracking
• Prepare and send sales documentation (e.g., quotes, contracts, product info)
• Coordinate with fulfillment/logistics to ensure timely delivery and communication
• Monitor inventory availability and provide updates to sales and customers
• Support outreach campaigns with follow-up calls and emails
• Maintain accurate and current lead and opportunity records in the CRM

Qualifications

• 2+ years of experience in customer service or sales support
• Strong communication skills, both verbal and written
• Ability to multitask and stay organized by prioritizing tasks in a fast-paced environment
• Ability to communicate well with both external customers and internal staff in a professional manner.
• Detail-oriented with excellent time-management skills
• Ability to work independently and collaboratively across teams
• Proficiency with ERPs & CRMs (Microsoft solutions is a plus)
• Previous experience in a B2B or technical sales environment is a plus

We offer a flexible schedule of 4.5 days per week, a competitive salary complemented by a comprehensive benefits package, a retirement plan, group insurance, telemedicine, and profit sharing. Join us in our mission to provide our customers with the best solutions that meet their needs and contribute to a more sustainable future.