Required Skills and Experience

- Strong customer service orientation

- Strong analytical, troubleshooting and problem solving skills.

- Ability to communicate confidently and directly with executive stakeholders as well as end-client technical teams.

- Good leadership and teamwork skills.

- Negotiation and conflict resolution skills.

- Good ability to plan projects and tasks.

- Good understanding of IT requirements for an end to end solution, including security, business continuity, disaster recovery, risk analysis and prepare business case

- In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.

- Fundamental knowledge of networking concepts Advanced knowledge of infrastructure service management & diagnostic tools and processes Advanced knowledge of end-point security management tools and processes

- Understanding of IT Infrastructure asset lifecycle management

- Extensive experience in the design of local area and wide area networks.

- Complexity of projects ranges from simple projects with minimal risks/ uncertainty to medium level projects with some high impact risks and multiple project variables with uncertainty

- Excellent understanding of IP, MPLS, WAN, Ethernet, Wireless networking technologies.

- Experience with Sonic Operating System on Dell or any other hardware.

- Experience with data centre design, security principles, computing infrastructure.

- Engaged by the unknowns of implementing emergent technologies and industry standards. Experience with Cisco 6500 and Nexus 5000 is highly desired.

- Must have experience working in an enterprise Datacenter environment.

Physical Demands

- Duties of this position are performed in a normal office environment.

- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

- 7 to 10 years of related experience.

- Experience in similar job roles such as the design of local area and wide area networks.

- 2 to 4 years experience in a similar technical analyst/ network specialist role supporting Cisco equipment and software

- Experience with Sonic Operating System on Dell or any other hardware

- Experience on IP networks and Cisco Networking Products

Typical Education

- Bachelor's Degree or consideration of an equivalent combination of education and experience.

- Educational Requirements may vary by Geography

5 days on site in the Toronto office location

Job Description

The successful candidate will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services

- Provide technical support and perform maintenance Install, maintain and configure network hardware and equipment, routers and switches

- Perform service monitoring and reporting, with a focus on risk management and compliance

- Explore new solutions, enhancements and opportunities for continuous improvement, projects and more

- Perform the acquisition, provisioning and decommissioning of related equipment, software and services

- Formally document change requests and manage the changes

- Manage external service providers Foster and develop a trusting relationship with the customer as well as internal resources, and be the customer advocat