Construction Equipment Mechanic Technician Bilingual - French

Hybrid 2 days Home and 3 days office

Relocation assistance provided if required to move

Duties and responsibilities

• Provide dealer service and internal staff with technical information and support in the areas of Product Support ( Agricultural, Construction and Compact equipment)
• Support dealers and customers in the areas of hydraulic and electrical systems, gas and diesel engines, transmission systems.
• Provide technical support and advice to dealer technicians, field staff and internal staff by way of phone, email, Dealer Link, and training seminars
• Maintain Dealer Link web system and internal database with the most recent and accurate information from plant factories and local vendors
• Issue Service Bulletins, Field campaigns, Technical tips, and Technical Service Reports
• Assist on managing warranty claim processing and adjudication from dealer submission to resolution
• Identify potential product concerns, maintain the Technical Problem Log sheet, and issue Flash reports
• Recall and examine equipment/parts, and recommend product improvement ideas to the team as well as to the factories/vendors
• Organize and conduct school preparation meetings with internal staff
• Take an active role in the organization and delivery of technical service training

Requirements

• College Diploma or Certified technician, preferred experience working with construction, Heavy equipment, Agricultural or compact equipment
• Bilingual French is a must
• Extensive knowledge and hands on experience of hydraulic and electrical systems, gas and diesel engines, and transmission systems for agricultural and construction equipment
• Excellent verbal and written communication and listening skills
• Computer skills including MS office applications and Lotus notes
• Able to work with minimal supervision, and team player
• Some travel required
• Time management skills and customer handling skills