Job Number: 15801
Category: Support
Status: Permanent
City: Montréal
State: Quebec
Type of Contract: Permanent
Country: Canada
Schedule: Full-Time
Full Time / Part Time? Full-Time
Posting date: 01-Feb-2024
Location: Montréal
Area of Interest: Advisory services, Call centres
As a Customer Service Agent for our Montréal's call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your compensation
The salary starts at $21.50/hour with two salary increases projected in the first year. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.
Your role in Montreal- Answer client calls
- Listen to clients' needs and offer personalized solutions.
- Help clients use our banking applications
- Advise and offer transaction or credit solutions
- Refer clients with specialized needs to your colleagues
- Collaborate and share knowledge with your colleagues
We offer a stimulating and inclusive work environment. You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you'll work with colleagues in an environment that fosters to learning and growth.
Learning and developmentYou will begin with a seven-week on-the-job training. You'll be able to experience the call centre environment and get to know your colleagues.
Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.
Prerequisites- High school diploma
- Customer service experience
- Promote the values of partnership, empowerment and agility
- Eagerness to develop your skills #CCSM#sacBm
Language: French
Language: English
Reason to require this language: you will need to serve clients who speak a language other than French regularly.
Skills- Accountability
- Client-focused
- Communication
- Diversity & Inclusion
- Driving Results
- Emotional Intelligence
- Empathy
- Initiative
- Learning Agility
- Multitasking
- Resiliency
- Stress Management
- Teamwork
In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!
What can you bring to our team?Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal