Attendance On-Site

Job Number: 19488

Status: Permanent

State: Quebec

Type of Contract: Permanent

Country: Canada

Schedule: Full-Time

Full Time / Part Time? Full-Time

Posting date: 30-Jan-2024

Location: Montreal, Quebec

City: Montreal

Province/State: Quebec

Area of Interest: Advisory services, Call centres

As part of initiatives to promote inclusion and diversity, we strongly encourage people who identify as Indigenous to apply to work at National Bank. This job listing is reserved for people who identify themselves as such. "Indigenous People" is a collective name for the original peoples of North America and their descendants. This includes First Nations, Métis, and Inuit.

Working in customer service at one of National Bank's call centres, you'll support clients with their financial needs and help them use our electronic solutions. Come and thrive in a fast-paced and stimulating environment, in a full-time career that offers you numerous benefits.

We'll be starting to hire for the new cohorts in March!

If you have any questions, feel free to contact our Recruitment colleagues Christina Chan ([email protected]) and/or Simon Beaulieu ([email protected]).

If you wish to apply, you can do so via this online job posting and we will contact you via email.

Your compensation

The salary is between $21.50 and $23.50/hour depending on the position. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.

Your role

We offer numerous job opportunities at our Client Contact Centres located in downtown Montreal and in Sherbrooke. Depending on your skills, availability, and interests, our recruitment team will guide you towards the best job option for you.

When you join our team, your main responsibilities will be to:

• Take calls from clients
• Assess their banking and financial needs
• Guide them towards the most suitable solution

Your schedule

Your work schedule is variable, and you'll receive your schedule three weeks in advance. You must be available to work during the daytime, evenings, and weekends.

Your team

You will collaborate with colleagues who value passionate people and bold ideas. You'll be part of a team that helps clients achieve their goals and you can always count on your colleagues to share their knowledge with you.

Training and development

Several options will be available to you: advance in your role, evolve in your sector, and more! You'll have many choices because we encourage internal professional development. You will start with your cohort among our teams in March 2024 with an in-person training program lasting 3 to 4 months. Your on-the-job training will focus on how to help clients over the phone, and you'll be supported by a trainer.

Prerequisites

• High school diploma or equivalent
• Customer service experience
• Ability to establish strong relationships with clients

Languages:

• Language: French
• Language: English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

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• A/R Collections
• Accountability
• Active listening
• Agility
• Client-focused
• Communication
• Diversity & Inclusion
• Emotional Intelligence
• Empathy
• Initiative
• Multitasking
• Negotiation
• Resiliency
• Results oriented
• Standards Compliance

Your benefits

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In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!

What can you bring to our team? Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal