Coach, SmartLife

Full Time, Contract (1 year)

Edmonton, AB

Reports to: Head Coach, SmartLife

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Coach, SmartLife who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Recruitment, engagement, and leadership of an integrated workforce of Students, CNIB Come-to-Work Talent Pool Members, and Volunteers who will assist you in delivering the CNIB SmartLife Centre experience and leading SmartLife sales and programmatic initiatives.
• Handling of SmartLife Centre daily participant transactions, including order fulfillment, participant consultations, inventory, troubleshooting defective products, etc.
• Through SmartLife Centres, in-person, and virtual programming, building and maintaining participant relationships by leveraging the portfolio of CNIB accessibility products, services, and programs.
• Growing the knowledge base of existing and new participants through coordination of regularly planned and facilitated learning workshops, virtual and in-person demonstrations of products, 1:1 consultations, participant 1:1 coaching, and new tech deployment training.
• Development and integration of creative programmatic strategies to engage SmartLife participants with existing and new SmartLife accessible technologies.
• Collaboration with the National Smartlife team to develop and execute marketing strategies that engage and inform participants, and promote new and emerging technology solutions, technology programs, and technology initiatives through CNIB Smartlife Centres.
• Provide administrative support by connecting with participants in the Phone it Forward, Tech Mate, Assistive Technology Waitlist, and Connecting with Technology programs.
• In collaboration with the technology team, facilitate virtual and in-person interactive workshops to instruct blind or partially sighted participants in the use of their iOS, Android, and Windows devices, including built-in and external accessibility features.
• Representation of CNIB Smartlife at regional accessible technology tradeshows, virtually or in-person.

Requirements

Who you are:

Education and Certifications

• Degree or diploma in related field, or equivalent work experience.

Experience and Qualifications

• 3 to 5 years experience with accessible and assistive technologies, program development and implementation, retail sales, and excellent participant service provision.
• Personal and/or professional experience relating to sight loss and associated assistive technologies.
• Volunteer engagement and staff leadership experience.
• Knowledge of Salesforce and Shopify Point-of-Sale considered an asset.
• A proven record of strong demonstrated leadership skills and delivery of participant-focused initiatives in a complex organizational structure.
• Excellent verbal and written communication, and superior interpersonal skills.
• Strong understanding of, and demonstrated track record of product sales, and exceptional participant service provision.
• Portrays the appropriate professional image.
• Knowledge in accessibility and adaptive technologies.
• Experience in training people with sight loss on utilizing accessible and assistive technologies.
• Experience in developing and delivering training workshops and presentations.
• Good relationship/team-builder and networking skills with a variety of internal and external stakeholders.
• Strong proficiency in all Microsoft Office applications (Outlook, Excel, Word).
• Excellent organizational and planning skills to work to concurrent and/or conflicting deadlines.
• Highly flexible and able to respond to new tasks.
• Excellent analytical, problem definition and problem-solving skills.
• Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.
• Professional attitude, results oriented, strategic, and flexible.
• Demonstrates mature and sensitive nature when dealing with the needs of individuals living with sight loss.
• Proactive desire to connect and foster relationships within the community through organizing learning workshops.
• Adept at thinking strategically to aid in realizing solutions for challenges specific to each individual participant.
• Able to independently research, learn, and continue working with new and emerging assistive technologies.

Benefits

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Group insurance benefits include dental, health and vision care.
• Years of service awards and year-round rewards as part of our employee recognition program.
• Enticing internal employee referral program.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

Closing date: May 31, 2024

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.