- – Provide exceptional customer service by addressing guest inquiries via phone.
- – Create and maintain reservations in accordance with company policies and procedures.
- – Adhere to call quality standards while maintaining professional communication.
- – Greet and serve guests with a friendly and polite demeanor.
- – Take and deliver food and drink orders accurately and efficiently.
- – Handle cash transactions and ensure guest satisfaction through exceptional service.
- – Prepares and processes HR paperwork for new hires, terminations, and promotions.
- – Maintains and updates employee personnel files while ensuring data accuracy.
- – Coordinates performance appraisals and manages training documentation for staff.