- – Lead and motivate a Managed Service Infrastructure Network operations team.
- – Implement daily management systems and operational processes for efficiency.
- – Collaborate with cross-functional teams to ensure seamless client service delivery.
- Prepare detailed financial analyses for executive management team
- Support user groups with analyses and ad-hoc reports
- Coordinate with finance groups to standardize reporting processes
- – Lead and coach managers to enhance team performance and operational efficiency.
- – Monitor fraud trends and implement strategies to minimize risk exposure effectively.
- – Collaborate with cross-functional teams to resolve operational and labor-related issues.