- – Lead and motivate a Managed Service Infrastructure Network operations team.
- – Implement daily management systems and operational processes for efficiency.
- – Collaborate with cross-functional teams to ensure seamless client service delivery.
- Lead continuous improvement activities for billing accuracy and compliance
- Support team with conflict resolution related to billing requests
- Establish targets for key metrics and support team to meet billing targets
- – Lead and coach managers to enhance team performance and operational efficiency.
- – Monitor fraud trends and implement strategies to minimize risk exposure effectively.
- – Collaborate with cross-functional teams to resolve operational and labor-related issues.