- Participate in the development and/or configuration of contact centre solutions (CCaaS, including NLU/NLP, AI, WFM, and IVR.
- Be assigned to projects, guided to deliver/migrate technical solutions, and participate in meetings with clients, internal teams, and partners.
- Stay updated on emerging technologies, market trends, and identify opportunities for improvement, innovation, and automation.
- – Design and implement efficient, reliable, and secure backend systems.
- – Optimize code for performance and resource utilization in distributed systems.
- – Mentor junior developers and promote best practices in software development.
- – Own parts processes, ensuring timely fulfillment and continuous improvement.
- – Coach team members, fostering accountability and alignment with best practices.
- – Collaborate with Service team to anticipate repairs and maintain inventory levels.