- – Collaborate with leadership to identify and fulfill recruitment needs effectively.
- – Manage end-to-end recruitment processes, ensuring a seamless candidate experience.
- – Utilize creative sourcing strategies to attract and engage top technical talent.
- Participate in the development and/or configuration of contact centre solutions (CCaaS, including NLU/NLP, AI, WFM, and IVR.
- Be assigned to projects, guided to deliver/migrate technical solutions, and participate in meetings with clients, internal teams, and partners.
- Stay updated on emerging technologies, market trends, and identify opportunities for improvement, innovation, and automation.
- – Design and implement multi-modal ML frameworks for data extraction and structuring.
- – Prepare and curate high-quality datasets for training and evaluating machine learning models.
- – Develop robust pipelines for text and graphical extraction using OCR and deep learning.