- – Build rapport with clients through quarterly check-ins and relationship management.
- – Negotiate renewals and market group plans to ensure optimal client benefits.
- – Conduct performance reviews and handle post-quote actions to address client needs.
- – Own parts processes, ensuring timely fulfillment and continuous improvement.
- – Coach team members, fostering accountability and alignment with best practices.
- – Collaborate with Service team to anticipate repairs and maintain inventory levels.
- – Lead the Major Projects Office to enhance governance and delivery of capital projects.
- – Implement portfolio governance, including stage gates and decision pathways.
- – Build internal capacity and align project readiness with the Integrated Resource Plan.