- – Lead end-to-end journey design using methodologies like Double Diamond and JTBD
- – Develop service blueprints linking customer pain points to capabilities and risks
- – Leverage AI tools to enhance design workflows, synthesis, and overall efficiency
- – Architect and document scalable Amazon Connect solutions for enterprise clients.
- – Manage external partners to ensure alignment with architectural standards and timelines.
- – Design integrations between Amazon Connect and AWS services, enhancing customer experience.
- – Collaborate with teams to develop comprehensive business plans for distribution.
- – Prepare and present subscriber revenue forecasts and strategic reviews to stakeholders.
- – Analyze financial models to support negotiations and identify market opportunities.