- – Architect and document scalable Amazon Connect solutions for enterprise clients.
- – Manage external partners to ensure alignment with architectural standards and timelines.
- – Design integrations between Amazon Connect and AWS services, enhancing customer experience.
- – Develop and execute AI and automation strategies for HR business processes.
- – Lead redesign of HR workflows, integrating AI to enhance efficiency and scalability.
- – Collaborate with technical teams to ensure alignment on architecture and security.
- Own and maintain the CRM end to end: deal stages, contact profiles, interaction logs, pipeline reporting.
- Support the COO in prospecting data centre sites: research power availability, fiber connectivity, land.
- Execute systematic follow-up on every lead, referral, and introduction. Coordinate with Bell's national sales.