- Participate in the development and/or configuration of contact centre solutions (CCaaS, including NLU/NLP, AI, WFM, and IVR.
- Be assigned to projects, guided to deliver/migrate technical solutions, and participate in meetings with clients, internal teams, and partners.
- Stay updated on emerging technologies, market trends, and identify opportunities for improvement, innovation, and automation.
- Own and maintain the CRM end to end: deal stages, contact profiles, interaction logs, pipeline reporting.
- Support the COO in prospecting data centre sites: research power availability, fiber connectivity, land.
- Execute systematic follow-up on every lead, referral, and introduction. Coordinate with Bell's national sales.
- Define commissioning strategies, plans, and acceptance frameworks.
- Lead and oversee Level 1–5 commissioning activities.
- Act as the technical authority for system acceptance.