- – Deliver exceptional guest service through personalized attention and teamwork.
- – Resolve guest concerns by actively listening and identifying effective solutions.
- – Process customer reservations efficiently while maintaining high quality standards.
- – Lead the Major Projects Office to enhance governance and delivery of capital projects.
- – Implement portfolio governance, including stage gates and decision pathways.
- – Build internal capacity and align project readiness with the Integrated Resource Plan.
- Develop accurate and competitive project estimates.
- Provide strategic insight and technical expertise.
- Mentor team members to improve estimating skills.