- – Lead and mentor a team of Account Managers to achieve retention and growth goals.
- – Manage key client accounts, driving renewals, expansions, and strategic conversations.
- – Develop and improve processes for account health tracking, reporting, and renewals.
- – Manage programmatic campaigns, ensuring precision, speed, and client satisfaction.
- – Build data-driven reports linking performance metrics to business impact and insights.
- – Collaborate with cross-functional teams to align on strategy, KPIs, and project goals.
- – Manage and execute life science programs to enhance client engagement and success.
- – Collaborate with stakeholders to ensure timely delivery of projects and resources.
- – Develop evaluation metrics to assess program effectiveness and drive improvements.