- Install, repair, replace, and maintain cable TV and telecom equipment for residential and business customers.
- Organize daily tasks, contact customers, provide work estimates, and complete telephony projects.
- Verify lines, perform preventive maintenance, handle tools, maintain inventory, and complete reports.
- – Provide tailored solutions and exceptional experiences for customers.
- – Support team members and adapt to changes in a fast-paced environment.
- – Troubleshoot account issues and offer expert product knowledge.
- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.