- – Provide exceptional customer service by addressing guest inquiries via phone.
- – Create and maintain reservations in accordance with company policies and procedures.
- – Adhere to call quality standards while maintaining professional communication.
- – Manage a portfolio of 100-150 clients, ensuring retention and expansion goals.
- – Act as a strategic advisor, driving adoption of HR, Payroll, and Benefits solutions.
- – Collaborate with internal teams to address client needs and enhance service delivery.
- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.