- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Engage customers to identify their tech needs and recommend suitable solutions.
- – Achieve personal sales goals while collaborating with team members for store success.
- – Maintain store operations and ensure a welcoming environment for all customers.
- – Conduct cold calls and targeted outreach to biotech and pharma organizations.
- – Qualify leads and identify new opportunities for quantum-enabled EPR instrumentation.
- – Maintain CRM records and manage a structured sales pipeline effectively.