- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- Manage accounting, compliance, and administrative tasks for captive insurance companies and clients.
- Support U.S based clients and work with a growing team in the Halifax office.
- Ensure regulatory compliance and provide financial reporting for portfolio of clients.
- – Assist in preparing financial documents, including invoices and accounts payable.
- – Update accounting databases and spreadsheets, ensuring accuracy and efficiency.
- – Monitor client accounts for irregularities and support timely payment collections.