- – Provide exceptional customer service by greeting and assisting customers promptly.
- – Process orders accurately using Square POS and handle cash transactions efficiently.
- – Decorate donuts creatively while ensuring quality and visual standards are met.
- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.
- – Monitor SIEM alerts and respond to security events in real-time.
- – Resolve internal security tickets and troubleshoot tools like Crowdstrike and Netskope.
- – Collaborate with AI Analyst to enhance automation and improve incident response.