- Participate in the development and/or configuration of contact centre solutions (CCaaS, including NLU/NLP, AI, WFM, and IVR.
- Be assigned to projects, guided to deliver/migrate technical solutions, and participate in meetings with clients, internal teams, and partners.
- Stay updated on emerging technologies, market trends, and identify opportunities for improvement, innovation, and automation.
- – Develop and configure contact centre solutions, including NLU/NLP and IVR.
- – Collaborate with teams to deliver and migrate technical solutions for clients.
- – Analyze emerging technologies and identify opportunities for innovation and automation.
- – Lead asset liability management and liability-driven investment strategies.
- – Analyze and recommend pension investment strategies for governance committees.
- – Prepare and deliver presentations for pension and investment committees.