- – Develop and configure contact centre solutions, including NLU/NLP and IVR.
- – Collaborate with teams to deliver and migrate technical solutions for clients.
- – Analyze emerging technologies and identify opportunities for innovation and automation.
- Define commissioning strategies, plans, and acceptance frameworks.
- Lead and oversee Level 1–5 commissioning activities.
- Act as the technical authority for system acceptance.
- – Architect and document scalable Amazon Connect solutions for enterprise clients.
- – Manage external partners to ensure alignment with architectural standards and timelines.
- – Design integrations with AWS services and third-party systems for seamless migrations.