- – Manage and deliver consulting assignments, stepping in as Project Manager when needed.
- – Complete technical tasks within deadlines and budget, ensuring high-quality results.
- – Develop client relationships and market AMC's services to generate consulting work.
- – Provide 24/7 application and infrastructure support for business customers.
- – Troubleshoot and resolve technical issues in contact center solutions effectively.
- – Collaborate with cross-functional teams to enhance service stability and quality.
- – Partner with teams to translate business questions into financial insights.
- – Build and maintain financial models for revenue, retention, and performance analysis.
- – Lead monthly forecasting processes and prepare investor-ready financial reports.