- Own and maintain the CRM end to end: deal stages, contact profiles, interaction logs, pipeline reporting.
- Support the COO in prospecting data centre sites: research power availability, fiber connectivity, land.
- Execute systematic follow-up on every lead, referral, and introduction. Coordinate with Bell's national sales.
- – Develop and implement engaging communications strategies to drive brand awareness.
- – Write, edit, and deliver high-quality content, ensuring alignment with brand standards.
- – Manage public relations activities, including press releases and media outreach efforts.
- – Deliver onboarding and training to ensure customer success with the Arlo platform.
- – Manage customer relationships, driving adoption, retention, and upsell opportunities.
- – Track customer health metrics to inform strategy and enhance overall outcomes.