Manager, Student Accounts

Position Title: Manager, Student Accounts
Department: Financial Services
Position Type: Full-Time
Classification: Managerial Professional / Non-union, Band F
Salary Range: $82,836-101,186 based on 37.5 hours/week
Posting Date: October 20, 2026
Closing Date: October 29, 2026 at 1pm

Position Summary

StFX is seeking a Manager, Student Accounts to provide strategic and operational leadership for the University's student accounts and receivables function. This role oversees the integrity and continuous improvement of student financial processes, leads and develops the Student Accounts team, and ensures efficient, responsive, and customer-focused service delivery. The Manager exercises independent judgment in applying policies and regulations, resolving complex and sensitive account issues, authorizing financial transactions, managing risk, and supporting compliance, institutional revenue, and a positive student experience.

Key Responsibilities

• Provide leadership, supervision, coaching, and performance management for the Student Accounts team, establishing priorities and ensuring responsive, high-quality service delivery.
• Oversee student account operations, including billing, payments, fee assessments, finance charges, collections, and account reconciliations.
• Exercise independent judgment in managing account holds, registration restrictions, fee appeals, payment arrangements, and escalated student account concerns.
• Review and authorize complex financial transactions, refunds, adjustments, and account corrections, ensuring data accuracy and effective internal controls.
• Lead revenue management and cyclical processes, including monthly statements, fee assessments, collections, year-end activities, tax reporting, and audit support.
• Ensure compliance with University policies, government regulations, reporting requirements, and applicable financial controls.
• Collaborate with campus departments and external partners to coordinate student financial processes and resolve complex account issues.
• Lead the development and continuous improvement of policies, procedures, business processes, and systems to enhance efficiency, mitigate risk, and improve service delivery.
• Oversee student account communications and maintain accurate, accessible information regarding tuition, fees, payment options, and deadlines.
• Manage key student account activities, including convocation clearance, tuition benefit administration, external agency reporting, and support for major academic-cycle events.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field.
• Seven to ten years of progressive experience in accounting, financial administration, accounts receivable, or a related function.
• Demonstrated experience leading, supervising, and developing staff in a customer-focused, high-volume operational environment.
• Strong knowledge of accounting principles, financial controls, reconciliations, revenue management, and accounts receivable practices.
• Experience interpreting and applying policies, procedures, and regulatory requirements to complex financial matters.
• Demonstrated ability to exercise sound independent judgment, manage risk, and resolve sensitive and escalated financial issues.
• Strong analytical skills, with the ability to assess financial data, identify discrepancies, and implement effective solutions.
• Experience with financial systems, data integrity, reporting, and process improvement; experience with enterprise resource planning (ERP) systems is an asset.
• Excellent communication, interpersonal, and relationship-building skills, with the ability to manage sensitive conversations diplomatically and professionally.
• Proven ability to collaborate across departments, manage competing priorities, and maintain accuracy and service excellence during high-volume periods.

To apply for this opportunity, click the "Apply Now" button and upload your cover letter, resume and references.

StFX is located in Mi'kma'ki, the ancestral and unceded territory of the Mi'kmaq People.

StFX is seeking candidates who are committed to contributing to our priorities of equity, diversity, and inclusion. A demonstrated ability in fostering a climate of inclusion and cultural safety is a strong asset. Preference will be given to applicants who bring lived experience of historically excluded groups.

We are also committed to the elimination of barriers to participation for persons with disabilities. Should you require an accommodation during the recruitment process, please contact Human Resources at [email protected] or 902-867-5038.

About St. Francis Xavier University

Established in 1853, St. Francis Xavier University (StFX) is consistently recognized as one of the best universities in Canada. StFX exceeds the needs of today's undergraduates by providing the very best academic experience -- outstanding teaching, exceptional hands-on research opportunities, and global exchanges -- all within Canada's most vibrant and inspiring residential campus. Here, the focus is on the academic and personal development of every student, making community and social engagement a large part of the learning experience. Our students are academically strong and highly engaged in every aspect of life, determined to make a positive impact on the world.

In 2026, Maclean's annual university rankings put StFX #1 for reputation across Canada in the primarily undergraduate category. For more, visit www.stfx.ca.