Operational Support Officer

Operational Support OfficerDepartment of Education and Early Childhood Development (EECD)Contract - ASL 4
Open Competition
Fredericton

Interested in making a difference in our province? We encourage you to Choose GNB!

Who we are:

The Department of Education and Early Childhood Development (EECD) supports lifelong learning and ensures high-quality education and care for children and students across the province.

The Early Childhood Development Division is responsible for overseeing all operational support services for licensed and designated early learning and childcare facilities in New Brunswick and is currently seeking an organized, adaptable and detail-oriented Operational Support Officer who communicates effectively. This team is also responsible for overseeing the Canada-New Brunswick Canada-Wide Early Learning and Childcare Agreement, which supports transformative initiatives aimed at building a high-quality, affordable, inclusive, and accessible early learning and childcare sector that families can count on and where children receive the necessary services to reach their full potential.

What you will do:

Reporting to Director of Early Childhood Operational Support Services, the Operational Support Officer's responsibilities will include providing direct support to parents, educators, and operators by phone and email regarding childcare portals and funding programs.

Supporting programs such as:

• Wage Support Program for Early Childhood Educators.
• Parent Fee Reduction Subsidy.
• Parent Subsidy Program.
• Childcare Assistance Program.
• Operational Grants.

Other main responsibilities:

• Prepare and send official communications to parents and operators.
• Perform miscellaneous office duties as required.

Who you are:

• As a team player, you possess strong interpersonal and communication skills.
• You have superior organizational abilities.
• You possess the ability to prioritize, and you pay great attention to detail.
• You are flexible and can easily adapt to change.
• You are dependable, positive, and a great communicator.
• You have extensive experience using Microsoft Office Suite (Outlook, Word, and Excel).

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Need to Have:

• One-year post-secondary diploma in a related field such as Business Administration
• Minimum of 3 years related work experience demonstrating standard administrative support practices and procedures or the provision of client support via telephone or email.
• An equivalent combination of education, training, and experience may be considered.

Nice to have:

• Diploma in Early Childhood Development.
• Experience providing customer service over the phone or via email.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications and language capabilities to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Behavioural Competencies:

• Client Service Orientation
• Effective Interactive Communication
• Results Orientation

Technical Competencies:

• Ability to use Office Technology, Software and Applications
• Planning and Organizational skills
• Written Communication

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary:

ASL-4 - $2,063 - $2,452 bi-weekly.

Work environment:

• Office location: 250 King Street, Fredericton NB
• Standard hours of work:?Monday?-?Friday,?8:15-4:30
• We promote a scent-reduced environment.

What can GNB offer you?

• Comprehensive benefits package which includes, Health and Dental Plan, Life Insurance and the New Brunswick Public Service Pension Plan.
• Opportunities for career growth, professional development, and training.
• Free access to Employee and Family Assistance Program (EFAP) and services.

Providing a safe workplace for all. Your health & safety are important to us. GNB has implemented preventative measures across the organization to ensure your health & safety.

How to apply:

We encourage applicants to apply online at www.ere.gnb.ca, by mail at the following address, or by email at [email protected] by August 23, 2026, indicating competition number 26-2000-C17. This competition may be used to fill future vacancies at the same level.

Department of Education and Early Childhood Development Human Resource Services
Place?2000, 250?King Street
Fredericton, N.B. E3B 9M9

We thank all those who apply, however, only those selected for further consideration will be contacted.

As per the?Civil Service Act, veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We are an Equal Employment Opportunity Program contributing to the creation of a more balanced workforce that reflects the diversity of the province by removing barriers to employment and providing individualized supports to designated equity group members.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

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