Operations Manager

Zone: Eastern Urban Zone
Location: Health Science Centre
Operations Manager – Division of Genome Diagnostics and Centre for Translational Genomics.
Laboratory Services
Permanent Full-time
Management
29796POS

Hours: 70 Biweekly (8 hours; Days)

Salary: HL-24 (CAD $86,577.40 - CAD $112,548.80 per annum)

Competition Number: VAC0025252

Posted Date: 2026-06-11

Closing Date: 2026-06-18

Job SummaryThe Operations Manager for the Division of Genome Diagnostics and Centre for Translational Genomics (CTG) is responsible for the efficient and effective planning, staffing, directing, organizing, and evaluating the operations of genetic and genomic services within NL Health Services. The Operations Manager will oversee the functional relationships between clinical genetic and genomic services and relevant stakeholders (clinical patient-facing, laboratory, research, and policy). The incumbent has the responsibility to execute the strategic plan for the Division provided by the Division Head as well as the strategic plan for the CTG provided by the medical and scientific leadership of the CTG.

This position will primarily report to the Director of Laboratory Medicine and secondarily report to the Director of Research and Innovation for operational matters. The manager consults with and takes direction from the Division Head on clinical matters relevant to the Division of Genome Diagnostics. The operations manager will take direction from the CTG medical and scientific leads to execute its strategic plan.

Job Qualifications

Education
• Completion of a bachelor’s degree in molecular biology, human genetics and genomics or related field is required.
• Completion of a master’s or doctoral degree in a related field is preferred.
• Completion of a recognized/accredited Medical Laboratory Technology Program and registered with the Newfoundland and Labrador Council of Health Professionals is an asset.
• Certificate course in Laboratory Quality Improvement/Management considered an asset.

Work Experience
• Minimum of 5 years of recent professional experience in healthcare, laboratory, or other relevant professional settings (e.g., research, technical, regulatory, or operational environments) is required.
• Experience working in a leadership or management role is required.
• Experience leading and/or managing large-scale clinical or research initiatives/programs is preferred.

Competencies (Knowledge, Skills & Abilities)
• Ability to manage change through leading, motivating, and empowering staff, demonstrating commitment to the mission, vision and values of NL Health Services.
• Ability to lead large-scale initiatives.
• Ability to delegate responsibility, work with others, and coach a diverse group of people to develop their capabilities.
• Ability to manage and direct continuous improvement and quality processes.
• Have good oral, written, and presentation skills.
• Ability to foster a safe and healthy work environment.
• Commitment to quality service.
• Demonstrate management practice and decision-making applying organizational and ethical standards.
• Function effectively under pressure.
• Time management and organizational skills.
• Ability to drive consensus, resolve conflicts, and facilitate solutions in a multi-disciplinary environment.
• Ability to develop and test new processes and procedures to improve delivery of service.
• Knowledge of performance management and techniques for monitoring and reporting performance.
• Ability to manage budgets and utilize funds within prescribed guidelines.
• Knowledge of quality improvement, risk management and continuous process improvement.
• Knowledge of project management principles.
• Knowledge of patient safety parameters and error reduction models.
• Awareness of privacy and confidentiality policies and guidelines as they relate to handling sensitive information.

Other
A satisfactory record of work performance and attendance is required.