Assistant Manager - Park Operations

Assistant Manager - Park Operations

Department of Tourism, Heritage and Culture

Year-round Contract (Renewable)

Open Competition

Hopewell Rocks Provincial Park

Interested in making a difference in our province? We encourage you to Choose GNB!

Join us and be part of a team that shares a passion for nature, outdoor activities and enhancing visitor experiences at this beautiful and beloved destination!

Who we are:

We invite you to join to join the Parks NB Team! We have the opportunity to work in some of the most beautiful places that New Brunswick has to offer which provide meaningful and challenging work. Imagine being able to experience the highest tides in the world every day! Trust us, it never gets old!

Hopewell Rocks Provincial Park is New Brunswick's top attraction. The Hopewell Rocks is located along the coast of the world-famous Bay of Fundy and attracts over 350,000 visitors from around the globe every year.

What you will do:

The Assistant Manager of Park Operations at Hopewell Rocks Provincial Park reports to the Park Manager and provides support in overseeing the Maintenance and Security teams, ensuring a safe, well-maintained, and enjoyable environment for all visitors. This position ensures that park infrastructure, facilities, and grounds meet Parks NB policies, safety protocols, and service standards. The successful candidate will be a hands-on leader with strong organizational skills, technical knowledge of maintenance operations, and the ability to foster a secure and welcoming environment for visitors, staff, and wildlife.

The duties and responsibilities will include:

Maintenance Operations Management

• Supervising and coordinating park maintenance teams in the upkeep of infrastructure, facilities, and grounds, including trails, roads, washrooms, and recreational areas
• Developing and implementing maintenance schedules to ensure proactive and preventive maintenance to avoid downtime
• Overseeing inspections of park infrastructure, ensuring functionality, safety, and compliance with regulatory standards
• Collaborating with contractors/specialized service providers when necessary for large-scale repairs or projects
• Managing inventory and procurement of tools, equipment, and materials for efficient operations
• Responding to maintenance emergencies or infrastructure issues to minimize disruptions to visitors and operations

Security Operations Oversight

• Leading and supervising security staff to ensure the safety of park visitors, staff, property, and wildlife
• Support the implementation of security protocols, policies, and incident response plans for the park
• Collaborating with local law enforcement, emergency services, and other stakeholders to respond to incidents or emergencies within the park
• Ensuring all rules, policies and regulations are followed
• Overseeing patrol schedules, access control, and incident reporting to maintain a strong security presence at all park hours
• Reviewing security reports and supporting staff in addressing inquiries or issues related to visitor complaints or safety concerns

Leadership and Team Coordination

• Providing guidance, training, and mentorship for maintenance and security staff to ensure consistency and high-quality performance
• Establishing clear goals and expectations for team members and monitoring their progress through regular evaluations
• Developing staffing schedules for both teams, ensuring adequate coverage across all operational areas
• Promoting teamwork, collaboration, and a culture of accountability among employees
• Addressing staffing issues, including performance concerns or conflicts, in a timely and professional manner

Budgeting and Resource Management

• Assisting the Park Manager with budgeting for maintenance and security operations
• Monitoring expenses, optimizing resource allocation, and seeking cost-effective solutions for operations without compromising quality
• Maintaining accurate financial records related to maintenance and security, including payroll, equipment costs, and contract services

Safety and Compliance Oversight

• Ensuring that all maintenance and security operations comply with environmental, safety, and regulatory standards
• Conducting routine safety audits and risk assessments, proactively identifying and resolving potential hazards
• Organizing and facilitating training for emergency preparedness and workplace safety

Collaboration and Support

• Coordinating with the Park Manager and other park departments to develop and implement strategies for ensuring visitor satisfaction and operational excellence
• Acting as a point of contact for visitor inquiries concerning park maintenance or safety
• Assisting in addressing visitor feedback related to infrastructure or security concerns

Who you are:

• Experienced in managing multiple priority projects at once to meet demanding deadlines
• A proven manager who understands how to properly empower and equip team members for success
• At your best when you are challenged and thrive on getting results
• Strongly skilled in communication, with the ability to influence change, lead and support peers
• Flexible and able to adjust to new demands
• Committed to continuous learning and improvement
• Able to build trust and act with integrity
• Someone who values recognition, giving back to the community and comradery with your colleagues

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Required Competencies:

• Post-secondary diploma or degree in Facilities Management, Parks Operations, Environmental Studies, Public Administration, or a related field
• Minimum of three (3) to five (5) years of experience in operations, maintenance, or security management, preferably in a park, recreation, or tourism environment
• Proven leadership experience supervising multifunctional teams
• Solid knowledge of facility maintenance, infrastructure repairs, and security operations
• Experience with budgeting and resource management
• Strong understanding of workplace health and safety standards and emergency response management
• Project management experience
• An equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Nice to have:

• Experience in the tourism industry
• Experience in environmental management
• Proficiency in maintenance management and scheduling software is considered an asset

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Wage:

Pay Band 4 - $2,271.00 to $3,176.00 bi-weekly

Work environment:

• Office location: Hopewell Rocks Provincial Park
• What better environment than working in a Provincial Park? You will have a traditional office at Hopewell Rocks with the opportunity to enjoy this spectacular protected natural site with trails and views to inspire
• Minimum of 36.25 hours per week
• Working shifts and variable hours, including evenings and weekends
• Occasional travel within the province will be required
• We promote a scent-reduced environment

What can GNB offer you?

• Comprehensive benefits package which includes paid vacation, Health and Dental Plan, Life Insurance, and the New Brunswick Public Service Pension Plan
• Opportunities for career growth, professional development, and training
• Free access to Employee and Family Assistance Program (EFAP) and services

Providing a safe workplace for all. Your health & safety are important to us. GNB has implemented preventative measures across the organization to ensure your health & safety.

How to apply:

We encourage applicants to apply online at www.ere.gnb.ca, by mail at the following address, or by email at [email protected] by June 21, 2026, indicating competition number R18-2026/2027-035. This competition may be used to fill future vacancies at the same level.

Department of Tourism, Heritage and Culture

Human Resource Branch

Marysville Place, 4th floor

P.O. Box 6000, Fredericton, NB E3B 5H1

(506) 453-3115

We thank all those who apply, however, only those selected for further consideration will be contacted.

• Please note that a Criminal Record Check and Vulnerable Sector Check are required prior to appointment

As per the?Civil Service Act, veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.

We are an Equal Opportunity Employer contributing to the creation of a more balanced workforce that reflects the diversity of the province by removing barriers to employment and providing individualized supports to designated equity group members.

The New BrunswickPublic Service: Improving the lives of New Brunswickers every day!

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