Supervisor, Customer Care

At Hydro we work to foster positive work-life balance and offer remote or hybrid working arrangements for some positions based on the nature of work being performed and an assessment of other relevant factors.

Opportunities, Growth, Job Satisfaction...Join the Hydro Team.

Supervisor, Customer Care
Competition #: NLH-RE-26-039
Status: Permanent
Location: St. John's

Our employees are at the heart of what we do. We're looking for passionate and performance focused people - people who want to make a difference for our customers and who share our values.

Key Responsibilities:

As the leader of Hydro's customer contact team, you will direct responses to customer inquiries via phone, email, and our website. You will oversee the orientation, training, coaching and guidance of customer service representatives, as well as ensure escalated or sensitive customer disputes are responded to promptly and accurately. Directing accounts receivable activities through customer correspondence and field activities will be a primary responsibility of the position. You will also support management by executing effective cost controls and developing Customer Service strategic improvements. Reporting on departmental activities, such as call center performance and outstanding receivables, is required on a regular basis. You are the primary liaison of your group with other Hydro departments, including Corporate Communications, Regulatory, Safety, Human Resources, and Transmission/Regional Operations.

You are the safety leader for your group, ensuring that all employees of your section observe the Company's Safety and Health requirements as well as performing work in an environmentally responsible manner. You are responsible for creating and measuring performance indicators for employees and processes, using available data to improve our results in Customer Contact and Collections.

What You'll Need:

You have completed an undergraduate degree in Business, with a concentration in Accounting or Human Resources and have five years supervisory experience in the areas of customer services, credit and collections and customer accounting. An equivalent combination of education and experience may also be considered. You have strong interpersonal and conflict resolution skills and are able to effectively deal with customer service and employee issues. You possess strong computer skills and are familiar with Word, Excel and Powerpoint applications.

CLOSING DATE: April 17, 2026

We're looking for energy we can count on!

Wondering what to expect when starting a career at Hydro? Click here to learn more.

Newfoundland and Labrador Hydro is the people's utility that you can count on - providing safe, cost-conscious, reliable electricity while harnessing sustainable energy opportunities to benefit the people of Newfoundland and Labrador. We value our employees, we take care of each other, we recognize excellence, we respect individuality and we work hard to create an inclusive and welcoming workplace. People who work at Hydro feel like they're part of a community and we give back to the communities where we live and work to make them stronger. There's lots to learn at www.nlhydro.com

We're looking for energy we can count on!

Apply Now.

Our company values diversity and inclusion in the workplace and encourages applications from diverse candidates, including women, Indigenous peoples, persons with disabilities and members of visible minorities.

Submit your application online. Please quote the competition number with your application. We thank all applicants for their interest; however, only those considered for an interview will be contacted.