Full Time Security Operations Centre (SOC) Operator - Canada Life

Site Description:

Canada Life is a corporate office environment providing financial and insurance services. The site requires a professional front-desk presence, access control, and routine patrols to ensure a safe and secure workplace for staff and visitors. Strong communication skills and customer service are essential in this corporate setting.

Position: SOC Operator - Team Lead

Site: Canada Life

Site Address: 255 Dufferin Ave, London, ON, N6A 4K1

Status: Full Time

Hours: Monday - Friday (On-call requirements)

Rotation 1: 0000hrs-0800hrs

Rotation 2: 1600-0000hrs

Pay Rate: $25/hr

Posting Date: March 20th, 2026

Internal Closing Date: March 27th, 2026

External Closing Date: April 30th, 2026

Overtime Method: Averaging Agreement - calculation after 88 hours bi-weekly

Key Responsibilities:

• Act as a central point of contact for physical security operations and incident management
• Lead and support a team of security guards and assist with operational oversight
• Monitor alarms and ensure timely notification and escalation as required
• Complete detailed video review reports for approved investigations and support operational and investigative response activities
• Manage phone calls and email correspondence related to ID/access control requests and escalate issues when necessary
• Catalogue and manage SOC inventory, including access card stock and related materials
• Ensure proper documentation is completed and that provincial guidelines and organizational procedures are followed
• Perform other duties as required

Qualifications:

• Entry level; minimum 0–1 year of experience in a related role
• Exceptional IT skills, including hardware, software, server settings, OneDrive, and Microsoft Office 365 applications such as Excel and PowerPoint
• Post-secondary diploma or certificate in Computer Science, Business Administration, Office Administration, or equivalent experience
• Strong leadership, communication, and interpersonal skills, with the ability to interact confidently and effectively with diverse audiences
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet short deadlines
• Strong complex problem-solving skills
• Ability to work effectively with minimal supervision and as part of a team

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Work today, get paid today – daily pay available
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks