Housing Officer - Competition Number: 2025/26-063-700258E

About NLHC

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well-being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much-needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.

About the Department/Region

Context:

The Eastern Region maintains and supports approximately 3,500 NL Housing rental properties on the Avalon and Burin Peninsulas through offices in St. John's (Avalon) and Marystown. The region provides a wide range of services, including receiving and processing rental applications; administering rental accounts and lease compliance provisions; providing various client services and tenant relations including eviction prevention, and monitoring, facilitating and administering property maintenance. A variety of programs designed to support low to moderate income households and homeowners are also delivered. Regional staff members are involved in the delivery of the Provincial Home Repair, Home Modification, Home Energy Savings, Partner Managed Housing, and Rent Supplement Programs. As of March 31, 2021, the corporation funds 1161 rent supplement units in the Eastern Region

Position Details

Competition Number:2025/26-063-700258E

Employment Type: Eligibility List

Department/Region: Eastern Region

Location: Avalon Regional Office, St. John's

Competition Status: External

Closing Date: April 30, 2026

Salary Scale: $51,615 to $57,330 per annum (CG-30, $28.36 to $31.50 per hour), 35-hour work week

Duties:

Reporting to the Manager, Rental Housing, the incumbent provides professional, front-line service in the administration of a large portfolio of rental accounts. Responsibilities may include assessing and determining client eligibility for programs and services, completing lease administration (including renewals and changes), conducting periodic reviews, and managing rental arrears and account adjustments. The incumbent serves as a primary point of contact for tenants, responding to enquiries, providing guidance on tenancy obligations and budgeting, and supporting eviction prevention through client engagement, referrals, and collaboration with internal staff and external agencies.The role involves investigating complaints, mediating tenant issues, and preparing recommendations on actions such as eviction. The incumbent represents the organization at Residential Tenancies hearings and liaises with government departments and community partners on client matters. Additional duties include conducting property inspections, addressing life safety, medical, and accessibility concerns, preparing reports and correspondence, and supporting program delivery. The position requires managing sensitive information, responding to complex client needs, and contributing to policy, committees, operational initiatives and other duties as required.

Screening Criteria

Completion of a bachelor's degree in a related social sciences or business administration (equivalencies will be considered)

Experience in the delivery of human services and/or rental housing services

Experience managing client accounts

Experience determining eligibility for programs or services (asset)

Experience in community partnerships (asset)

Assessment Criteria

Knowledge of human services delivery practices

Knowledge of lease management procedures and practices (asset)

Knowledge of relevant programs and services (asset)

Account management skills, including general administrative and financial practices

Ability to think critically

Ability to effectively exchange information

Ability to work independently while managing time and tasks

Ability to maintain confidentiality

Relationship Building

Client service orientation

Conditions of Employment

Conditions of Offer: Acceptable Certificate of Conduct

Conditions of Acceptance:

This competition may be used to staff positions with varying operational requirements, some roles will require frequent day travel, periodic overnight travel, and the use of a private vehicle with business insurance which applicants must be willing and able to accept.

Applicant Information

This is a CUPE Local 1860 bargaining unit position and as per the Collective Agreement, applicants internal to the bargaining unit will be processed prior to other candidates.

Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.

Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.

Disability related accommodations are available upon request at any stage of the recruitment process by contacting [email protected] or by calling (709) 724-3002.

Preference will be given to applicants who are legally entitled to work in Canada.

Applications should be received prior to midnight Newfoundland Standard time on the closing day.

The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.

The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e-mail addresses.

All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.

This competition may be used to fill future similar vacancies with NL Housing.

Only successful applicants will be contacted for an interview.