Clerk A - Competition Number:2025/26-062-700264E

About NLHC

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well-being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much-needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.

About the Department/Region

Context:

The Eastern Region maintains and supports approximately 3,500 NL Housing rental properties on the Avalon and Burin Peninsulas through offices in St. John's (Avalon) and Marystown. The region provides a wide range of services, including receiving and processing rental applications; administering rental accounts and lease compliance provisions; providing various client services and tenant relations including eviction prevention, and monitoring, facilitating and administering property maintenance. A variety of programs designed to support low to moderate income households and homeowners are also delivered. Regional staff members are involved in the delivery of the Provincial Home Repair, Home Modification, Home Energy Savings, Partner Managed Housing, and Rent Supplement Programs.

Position Details

Competition Number:2025/26-062-700264E

Employment Type: Eligibility list

Department/Region: Eastern Region, Avalon Regional Office

Location: St. John's Head Office

Posting Status: External

Closing Date: April 30, 2026

Salary Scale: $45,554 to $50,414 (CG-26 $25.03 to $27.70 per hour) 35-hour work week

Duties:

The incumbent provides clerical and administrative support across multiple program areas, including responding to telephone, e-mail, and in-person enquiries and providing information on programs and services. Responsibilities may include screening applications for eligibility, entering and maintaining client information in computerized systems, and preparing related correspondence. The role also includes reception duties such as directing calls and visitors and supporting general front-line service delivery.

Additional duties may include processing payments and issuing receipts, creating work orders, scheduling appointments, and preparing purchase orders. The incumbent maintains filing systems, processes mail, and performs general clerical tasks such as typing documents, maintaining spreadsheets, and updating records. The position may also support other clerical roles including accounts payable, liaising with contractors and suppliers, and assisting with tendering processes. Duties may vary based on operational needs, and the incumbent is expected to support a range of clerical functions and other duties as required.

Screening Criteria

Completion of a business/office administration diploma program (Equivalencies may be considered)

Experience in clerical work

Experience in a client service environment

Assessment Criteria

Knowledge of business application software (Microsoft Word, Excel, Outlook) and office procedures

Knowledge of administrative best practices

Knowledge of document management systems

Knowledge of accounts payable/receivable practices (asset)

Knowledge of work orders (asset)

Organizational skills

Ability effectively exchange information

Attention to detail

Client service orientation

Conditions of Employment

Conditions of Offer:

Acceptable Certificate of Conduct

Applicant Information

This is a CUPE Local 1860 bargaining unit position and as per the Collective Agreement, applicants internal to the bargaining unit will be processed prior to other candidates.

Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.

Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.

Disability related accommodations are available upon request at any stage of the recruitment process by contacting [email protected] or by calling (709) 724-3002.

Preference will be given to applicants who are legally entitled to work in Canada.

Applications should be received prior to midnight Newfoundland Standard time on the closing day.

The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.

The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e-mail addresses.

All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.

This competition may be used to fill future similar vacancies with NL Housing.

Only successful applicants will be contacted for an interview.

Please note that applications will not be accepted in-person, by fax, email or mail at this time.