Bilingual KYC Refresh - Outreach Capital Markets Analyst

Job Description

What is the opportunity?

To ensure that Know Your Client (KYC) due diligence information is refreshed and missing record keeping obtained through client outreach in accordance with global regulations and RBC policies including those that pertain to AML and sanctions.

What will you do?

• Conduct KYC due diligence searches, review existing client information, obtain public documents, and initiate outreach for outstanding documents, ensuring they are gathered in a timely manner.

• As a bilingual analyst able to communicate in both French and English in writing and conversation you will conduct client outreach, and follow-up responses as well as escalate to Financial Crimes partners (e.g. AML, and global economic sanctions).

• Provide advice on KYC information and documentation requirements, addressing client and business questions relating to KYC requirements and applicable regulations; with solid understanding of KYC/AML industry tools, portals, information sources, and vendor products.

• Liaise with Front Office partners to provide status updates, raising any issues that prevents clients from completing the Refresh.

• React flexibly to changing business needs and ensure that skill set can be transferred to other projects. This may include pivoting between refresh, outreach, and QC as required.

What you need to succeed?

Must-have

• Minimum 2-3 years of KYC/AML experience with a financial institution, preferably in Capital Markets and BA / BS or equivalent education

• Familiarity with several KYC regulatory policies, with a preference for the following jurisdictions: Canada, US, Europe and Asia Pacific.

• Excellent verbal and written communication skills in French and English.

• Previous customer service experience

• Proven ability to work well within a team and independently.

Nice-to-haves

• Excellent computer skills, e.g. Excel, Word, etc. and knowledge of KYC system like Fenergo

• Knowledge of any of the following languages in additional to French and English: German, Spanish, Italian, Mandarin, or Cantonese

• In-depth knowledge of Capital Markets products, trade systems and business lines.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

#LI-KA2

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-10

Application Deadline:

2026-03-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.