Permit Centre Supervisor

The Opportunity

Company, Department: Nova Scotia Power,

Location: Halifax, NS

Type of Employment: Full-Time, Regular

Closing Date: March 19, 2026

We are currently looking for a Permit Centre Supervisor to join our Transmission, Distribution & Delivery team in a permanent position. Reporting to the Senior Manager, Customer Care, you will be responsible for the management and supervision of a team of 15 frontline Permit Associates. You will be required to lead, support and motivate members of a Permits team who are responsible to provide a positive Permit and Inspections customer experience.

Key elements of this role include:

• Scheduling Permit Associates

• You will be responsible for all performance management aspects of team members by conducting regular quality and productivity reviews, performance appraisals, identifying and supporting training needs of employees and assisting in the development and execution of Personal Development Plans.

• Identifying and supporting training needs of employees and assisting in the development and execution of personal development plans

• Responsible for managing customer escalations

• Support business initiatives that contribute to customer service and corporate goals

• You will work flexible hours within a 24 hour, 7 day per week operation and support storms.

• Participate on process improvement initiatives that include/impact the Permit Center processes

• You will be responsible for your personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations, and the Nova Scotia Power Safety Program

• You will work flexible hours totaling 35 hr/week within an 11 hour, 5 days/week operation.

These skills will make you successful:

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

• University degree or equivalent with 5 years contact centre and 3 years supervisory experience is required.

• Knowledge of utility and permit operations would be an asset.

• You are detail oriented, have strong computer skills, and the ability to multitask.

• You have strong interpersonal skills, excellent oral and written communication skills.

• You demonstrate excellent customer service skills for both internal and external customers.

• You are a high energy, self-starter who enjoys working in a team environment.

• You have strong analytical, problem solving and organizational skills.

We understand that experience comes in many forms, and we're dedicated to adding new perspectives to the team. So, if your experience is close to what we've listed above, please consider applying.

Learn more about our culture and values

At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by March 19, 2026 and let us know why this role is right for you.

The perks of joining our team? We offer:

• Flexibility: Hybrid work model with one flexible remote workday.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada's largest publicly traded companies, we are ranked one of Canada's Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.