Inside Sales Representative

Build Your Career with a National Organization Where Your Expertise Makes an Impact:

Source Atlantic, The Bolt Supply House, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Inside Sales Representative based out of Sussex, NB.

RESPONSIBILITIES

• Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
• Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
• Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
• Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed
• Provide reliable updates on product availability, shipment status, and delivery timelines
• Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
• Follow up with customers after sales to ensure satisfaction and address concerns
• Maintain organized customer records and communicate demand changes to purchasing
• Support inventory counts and maintain accurate system data
• Adhere to company policies and procedures
• Stay current on product lines, technical updates, and industry trends.
• Perform other duties as assigned

QUALIFICATIONS

• 2 or more years of experience in an Inside Sales role is required
• Though not required, preference will be given to individuals with experience/knowledge with mechanical systems, power transmission components, or related
• Strong customer service skills with a professional attitude
• Clear communication skills (in-person and on the phone)
• Honest, reliable, and dependable
• Good problem-solving skills and attention to detail
• Strong time management and ability to work both independently and as part of a team
• Experience meeting sales targets and upselling products
• Able to stay calm and professional when dealing with difficult customers
• Basic math skills for pricing, measurements, and calculations
• Comfortable using computers and software such as Microsoft Office and ERP systems

Unveiling Your Perks:

Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits:

• Competitive compensation that recognizes your worth.
• Health, prescription, and dental coverage you can count on — tailored to fit you and your family.
• An employer-matching retirement savings plan for your financial security.
• Additional life and disability insurance options for peace of mind.
• Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare.
• An enriched vacation entitlement schedule for a balanced life.
• Participate in our physical fitness reimbursement program, championing your vitality.

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