Senior Manager, Regulatory Programs and Strategy

Job Description

What is the opportunity?

As Senior Manager, Regulatory Programs and Strategy, you will play a critical role at the intersection of regulatory change, product strategy, and client experience. You will drive the strategic execution of regulatory and network-driven initiatives that impact Banking and Payments, ensuring our products and platforms remain competitive, compliant, and client-centric. Acting as the subject matter expert for Banking and Payments, you will be responsible for assessing impact and leading partners to deliver timely, compliant solutions.

What will you do?

• Lead the end-to-end strategy, planning, and execution of enterprise-wide regulatory and network initiatives, assessing P&L, operational, and client impacts.

• Partner with Product, Risk, Legal, Compliance, Operations, IT, and Marketing to translate requirements into scalable product and process enhancements.

• Analyze P&L impact, explore strategic alternatives and identify actionable revenue mitigation strategies

• Collaborate with Interac to interpret network compliance requirements and lead the implementation of new RBC debit capabilities

• Lead the execution and go-to-market for compliance and regulatory programs, such as Bill 72, Bill 20, Department of Finance NSF regulations

• Collaborate with government agencies, Canadian Bankers Association and Payments Canada to shape and/or refine legislation through guidance and expert input

• Oversee quarterly EAL recalibration campaigns and collaborate with cross-functional teams to refresh strategic approach addressing the evolving fraud landscape

• Address client complaints and lead escalations management efforts with Legal, Corporate Communication and Client Care

• Oversee the Annual Compliance Program for Interac

• Act as subject matter expert for Regulatory Initiatives within Banking and Payments, providing advice, oversight, and coordination across teams to support prudent risk management culture

What do you need to succeed?

Must-have:

• University degree

• Excellent communication (written and oral: internal, client-facing, and regulator-facing) and stakeholder management skills with proven ability to influence across teams.

• Exceptional attention to detail with a commitment to accuracy and clarity in client-facing materials.

• Strong go-to-market capabilities and 'client-first' mindset with proven ability to partner and drive results within a complex and matrixed environment.

• Project management expertise, with the ability to balance multiple priorities under tight deadlines.

• Strong analytical skills to assess impacts, identify trends, and recommend proactive solutions.

Nice-to-have:

• Knowledge of retail banking products (debit, payments, chequing accounts).

• Proven experience leading enterprise-wide programs, or large-scale issue resolution in financial services.

• Familiarity with RBC's operational processes related to payments, deposits, and client communications.

• Understanding of regulatory frameworks and best practices in issue management.

• Product experience and 'operator's mindset' – Understand the 'why' to optimize client experience and business performance.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A high-profile role focused on protecting and enhancing client trust.

• The opportunity to shape RBC's approach to remediations across multiple product areas.

• Broad exposure to senior stakeholders in Banking Products, and client segments.

• A supportive and collaborative environment that values transparency, fairness, and doing what's right for clients.

Job Skills

Collaborating, Cross-Functional Teamwork, End-to-End Testing, Escalation Management, Issue Management, Knowledge Organization, Problem Resolution, Product Development Lifecycle, Stakeholder Management, Strategic Approach, Strategic Execution

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-24

Application Deadline:

2026-03-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.