Senior Application Support Analyst

Job Description

What is the opportunity?

A key IT role within Wealth Management Technology & Solutions, Data Management and Integration team, you will be a Senior Application Specialist that will act as an SME for Wealth Management Data applications and provide leadership covering a range of maintenance initiatives, production support processes, data governance, audit and compliance requirements. You will work in collaboration with IT and Business Partners to support business insights and strategy, ensuring Applications stability and growth.

What will you do?

• Work closely with business clients to understand priorities and impact and provides timely and accurate reports to management and end-users on status of critical systems processes.
• Proactively identifies and acts on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
• Make recommendations on process improvements and enhances system and support documentation.
• Ensure compliance with SLA metrics as agreed with business.
• Lead support-based initiatives of various complexity.
• Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards. Your participation would ensure that projects follow RBC standards for security and audit, supporting System Integration testing, and supporting code promotions and development effort.
• Work on IT Risk deliverables: participate in DR exercise, help in DR planning and design; interacting with various auditors and make sure that applications function according to published RBC IT Risk Standards.
• Lead a small team of individuals. Interested in growing and eventually following a management career path.

What do you need to succeed?

Must-have:

• Strong business domain understanding of Wealth-Management, excellent data analysis and solid background dealing with Wealth Management applications.
• Ability to work independently, apply critical and strategic thinking to issues, and manage deadlines while multi-tasking amongst different priorities.
• Experience with custodianship of multiple applications including management of Enterprise requirements.
• Relational databases: an intermediate knowledge of relational database concepts and how to interact with databases using SQL is required.
• Superior relationship building, communication & presentation skills, organizational knowledge and leadership skills with a proven ability to work effectively in a cross-functional and complex environment.

Nice-to-have:

• Understanding of Trade Life Cycle and working experience with Front, Middle and Back office teams of Asset Management, Wealth Management, Portfolio Management, Brokerage Institutions, Prime Brokerage Services of various asset class such as Fixed Income, Equities, Derivatives, Money Market Instrument and OTC Derivatives

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-24

Application Deadline:

2026-03-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.