Merchant Solutions Sales Specialist- Bilingual French

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview :

Cards and Merchant Solutions is the largest dual issuer of Visa and MasterCard products and holds the position of #1 market share in Canada. TD Consumer and Business credit cards are distributed nationally, leveraging our retail distribution network, direct response channels and key co-brand partnerships including Aeroplan. TD is a leader in direct to consumer affinity marketing by way of MBNA's hundreds of partnerships with financial institutions, retailers, non-profit organization, sports teams, and other third party organizations, including private label financing. As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada's largest retailers.

Job Description :

To promote the business and customer loyalty by contacting merchants to retain and re-negotiate the price, contract and profitability of franchise-able banking customers with products knowledge and training knowledge of products and services and referring them to appropriate team members or internal Bank partners. The inbound Client Relations Specialist will also assist in other tasks assigned as per the needs of the business.

Job Requirements :

Customer: Create legendary experiences at every interaction and look for ways to contribute to the ongoing improvement of the overall merchant customer experience.

Able to ensure customer problems are handled appropriately, escalating issues when necessary.

Able to quickly defuse customer escalations by build strong rapport with clients. Help drive our LEI/CEI program results and demonstrate our Comfort Promise.

Financial Results: Possess strong financial acumen and have the ability to quickly analyze the customer's existing MS metrics and competitive offerings while not significantly compromising the pricing margins of the account.

Present solutions that support the merchant ongoing business needs.

Take advantage of all opportunities to sell TD Merchant Services products and services by proactively acting on customer needs. Operational Results and Risk Management:

Able to multitask in a fast pace environment.

Achieve planned adherence and average handle time goals to ensure service levels are achieved.

Ensure administrative and call quality control is completed at an above average level.

Elevate through the proper channels and manage the completion of all related Pricing requests within established timeliness.

Ensure to escalate customer concerns within a timely fashion.

Employee: Contribute to a positive working environment.

Actively participate in the performance management process.

Meet professional/personal development objectives by utilizing learning maps.

Additional Information :

Qualifications:

Superb negotiation skills.

Listening Skills.

Problem solving oriented.

Able to work under minimal supervision, and under pressure.

Excellent phone techniques and, good aptitude to communicate effectively.

Demonstrate tact, diplomacy and patience towards customers.

Excellent verbal and written communication skills.

Good working knowledge of credit and pricing policies.

Strong customer-centric approach.

Knowledge of Merchant Services industry.

Working knowledge of practices and procedures as related to Visa Canada. Bilingual (French & English) is required.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):